This Refund Policy explains how payments, cancellations, and refunds work for the information technology services provided by CloudVera Tech LLC ("we", "us", or "our") and offered through cloudveratech.website. If your signed proposal, statement of work, or services agreement contains different terms, those terms apply.
How we bill
- Fixed-price projects are billed by milestone. Work begins after a deposit is paid, and each later milestone is invoiced when it is delivered for your review.
- Dedicated team engagements are billed monthly in advance.
- Hourly consulting is billed for time used, or purchased in advance as prepaid hours.
Deposits
A deposit reserves time in our schedule and covers project planning and initial work. If you cancel before any work has started, we refund the deposit in full. If you cancel after work has started, we refund the part of the deposit that has not been used for work performed up to the cancellation date.
Milestone payments
Each milestone has acceptance criteria defined in your proposal. You may review each deliverable and request reasonable corrections so that it meets those criteria. If we are unable to deliver an agreed milestone, we refund any amount you prepaid for that milestone.
Prepaid hours
Unused prepaid hours are refundable. If you end a prepaid consulting or support arrangement, we refund the value of any unused hours at the rate you paid. Hours already used are not refundable.
Completed and accepted work
We do not offer refunds for work that has been completed and accepted, including milestones you have approved in writing and deliverables you have put into production use.
Cancellation
You may cancel an engagement by written notice sent to info@cloudveratech.website.
- Fixed-price projects: you pay for milestones completed and accepted plus work in progress up to the cancellation date; any unused part of the deposit is refunded.
- Monthly engagements: cancellation takes effect at the end of the notice period in your agreement, or 30 days after we receive your notice if no period is stated. Fees for work already performed are not refundable.
- Hourly consulting: you may stop at any time, and unused prepaid hours are refunded.
How to request a refund
Email info@cloudveratech.website with your name, company, invoice number, and the reason for your request. We usually reply within one business day. Approved refunds are issued to the original payment method.
Contact
Questions about this Refund Policy can be sent to info@cloudveratech.website.